Unknown Group was born in 2020, starting with two people who had one clear objective: to help businesses during a difficult and uncertain time.
What began as a small two-person operation quickly grew through word of mouth and genuine recommendations from the clients we supported.
As the founders combined their industry experience – working with creatives, partnering with other agencies, and running their own businesses – they realised they wanted to build something different. They set out to create a full-service, one-stop-shop creative agency where every specialised service lived under one roof.
From there, Unknown Group evolved into an agency with dedicated departments for each creative service, including our web team, marketing team, content team, advertising team, design team and more. Each team works collaboratively, which allows for all your creative needs to be kept in house.
The goal has always been the same: to be a third-party partner that feels like an in-house marketing team.
We want every business we work with to feel supported, understood and genuinely backed by a team that’s invested in their success.
We understand people. We understand business. And with our combined experience, we’re here to help you grow.
The faces behind Unknown Group
Trent Elliott
Vivienne Phillips
Lee Taylor
Caitlin De Santis
Amoni Liddell
Brock Bickett
Joseph Karam
Bhagya Mithraratne
Trusted by
Our portfolio is built on long-standing partnerships with brands that value creative thinking and meaningful outcomes. Below are some of the clients who have trusted Unknown Group over the past five years.
Posted on Matthew Colin-ThomeTrustindex verifies that the original source of the review is Google. I’ve been working with Unknown Group Marketing since January this year and they’ve been an absolute game-changer for my business. The team is proactive, organised, and genuinely invested in helping us grow. They take the time to understand our brand, communicate clearly, and consistently deliver high-quality work without needing to be chased. What I’ve appreciated most is their ability to turn ideas into real, measurable outcomes — from strategy through to execution. They’re creative, reliable, and easy to work with, and they feel more like an extension of our team than an external agency. Highly recommend Unknown Group to anyone looking for solid, effective marketing support.Posted on Sally BursellTrustindex verifies that the original source of the review is Google. We were able to amplify our winter destination marketing campaign with the skills of unknown group. The team were so easy to deal with and the results speak for themselves!Posted on Rob JamiesonTrustindex verifies that the original source of the review is Google. Trent and his team at Unknown Group have been incredible to work with. They completely transformed our digital presence — from building a world-class website to managing our marketing, videography, Instagram, Facebook, and content creation. Their attention to detail, creativity, and professionalism are second to none. What really stands out is how much they genuinely care about the success of your brand — they go above and beyond every single time. If you’re serious about taking your business to the next level, I couldn’t recommend Unknown Group highly enough. Trent and his team are the real deal!Posted on Premier Solutions Pest & EpoxyTrustindex verifies that the original source of the review is Google. We’ve been working with this team since day one, and three years later we’re still in business together. They’ve been consistent, reliable and easy to deal with the whole way through. They understand our goals and actually listen, which has made a big difference to our growth. Clear communication, steady results and a partnership we value. Happy to recommend them.Posted on Kat MinnowTrustindex verifies that the original source of the review is Google. The team at Unknown Group have been such a pleasure to work with. They made a genuine effort to understand what my business is about and helped bring that to life in a way that feels authentic and true to my brand. Their advice and strategies are creative, practical and thoughtful. The team are very friendly and easy to work with. Highly recommend to any local business wanting to promote their work.Posted on Dicey RileyTrustindex verifies that the original source of the review is Google. The Unknown Group have been brilliant in assisting us to transform our image and improve our brand identity. The various strategies have meshed well with our management and we have been able to achieve significant strategic gain and lift in our sales. This has been an ongoing effort and wouldn't be possible without the acumen and commitment from Trent, Caitlin and the team. Highly recomend The Unkown GroupPosted on jake psarasTrustindex verifies that the original source of the review is Google. Unknown Group has been fantastic to work with! Their level of expertise and professionalism is second to none. We used them to launch our website and branding, and the whole process was seamless from start to finish. Trent and the team were knowledgeable, responsive, and great to work with. Highly recommend Unknown Group to anyone looking for marketing.Posted on shane jaqueTrustindex verifies that the original source of the review is Google. I’ve worked with Unknown Marketing Company across multiple business ventures, and I can confidently say they are one of the best marketing teams I’ve ever partnered with. They helped me take each concept from idea to full execution, everything from SEO, branding, logo design, creative direction, and full marketing strategy. What really stands out is their in-house team. They’re modern, switched on, and understand exactly how today’s market responds visually and emotionally. Their insight, communication, and consistency have been on point from day one. I couldn’t recommend them highly enough, truly a 10/10 experience. Thank you to the entire team for always being there and going above and beyond. I’m grateful to have you guys in my corner.Posted on Zeke LatiniTrustindex verifies that the original source of the review is Google. Always awesome dealing with Trent and the team